Retail: this is the most commonly known type of travel agent and is sometimes the preferred way to book a holiday or trip as the customer deals with the agent face to face in a shop premises. The most recognised travel agents in the UK at the moment are Thomas cook, Thomson and First choice.
Business: Much the same as a retail travel agent the business agents clients tend to be companies and other businesses that travel around for various meetings and work related activities.
Call centre: Call centre travel agents deal with customers over the phone and is a very competitive type of selling as most of these agents work on a commission based income.
Web-based: This type of agent has become more popular as time has moved on and technology has advanced. Customers chose the agent on the internet and input the details of the holiday or trip they would like to take then pay for this using a credit or debit card. This is also growing in popularity as holidays purchased this way often come with an online discount so it is cheaper than going into an actual travel agency. Examples of these are Jet2 and onthebeach.com.
Business: Much the same as a retail travel agent the business agents clients tend to be companies and other businesses that travel around for various meetings and work related activities.
Call centre: Call centre travel agents deal with customers over the phone and is a very competitive type of selling as most of these agents work on a commission based income.
Web-based: This type of agent has become more popular as time has moved on and technology has advanced. Customers chose the agent on the internet and input the details of the holiday or trip they would like to take then pay for this using a credit or debit card. This is also growing in popularity as holidays purchased this way often come with an online discount so it is cheaper than going into an actual travel agency. Examples of these are Jet2 and onthebeach.com.